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Talk to a real person
No forms. No robots. No hold music. Just one WhatsApp number, and a small team who actually reads every message.
+44 7520 663166
The same number for everything. New orders, technical questions, reseller enquiries, refunds, late night troubleshooting. If you have a phone with WhatsApp, you have our support team.
What kind of help are you after?
Pick the one that matches you. Each button opens WhatsApp with the right first message ready to send.
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I want to sign up
Just starting out? Tell us which plan interests you, or ask for the free trial first. We reply within a few minutes.
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Something is not working
Channel dropped? Login not accepted? Buffering issues? Send us a screenshot and describe what happened. Most fixes take under two minutes.
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I want to resell IPTV
Interested in becoming a reseller? Ask for the free demo panel first, no obligation. We will walk you through everything.
When you can reach us
We are a small team, so we do not run a 24 hour call centre. But someone reads every WhatsApp message, and replies are usually fast.
Weekday hours (Monday to Friday)
Reply within a few minutes, most of the day. Between 9am and 11pm European time is our fastest window. Overnight messages are answered first thing the next morning.
Weekend and match days
Slightly slower but still active. Champions League nights and Premier League Saturdays are our busiest times, but we make sure someone is always around to fix live match issues.
Bank holidays and Sundays
Reduced coverage but not zero. Send your message and expect a reply within a few hours. Urgent activations still happen.
What to include in your first message
A little bit of context up front saves time on both sides. Not required. Just helpful.
If you are ordering
- Which plan you want (or ask for the free trial)
- Which device you plan to watch on
- Which country you are in
If something is broken
- What happened (with a screenshot if possible)
- Which channel or feature
- Which device you are using
- Whether it started suddenly or gradually
If you are interested in reselling
- Where you are based
- Whether you already have customers asking about IPTV
- Whether you want the free demo panel first
A quick note about email
We do have an email address, but honestly, WhatsApp is much faster. Emails get checked once or twice a day. WhatsApp gets checked every few minutes. If your question can wait a day, email is fine. If you want a reply the same afternoon, WhatsApp is the way.
Email:
Reach out to us through WhatsApp first, and we will share the right email address for your specific query (billing, technical, reseller admin, etc). This keeps your message going to the right person and stops it disappearing into a shared inbox.
Before you message us
You might not even need to. A lot of the common questions and quick fixes are already answered on our other pages. Have a quick look first, and if you still need us, we are here.
→ Wondering about pricing? See our subscription plans.
→ Not sure how it all works? Check how it works.
→ Something not playing right? Try support first.
→ Curious who we are? Read our about page.
→ Thinking about reselling? Head over to gbreseller.co.uk for the deep detail.
Still reading? Let's just talk
One message. Real reply. No form to fill in, no account to create, no verification email to click.